Help Section

Welcome to the NewStix.com help section.
If your question is not answered please drop us an email at customer@newstix.com

Call us Toll Free Monday - Friday 9am - 5pm Pacific Standard Time
1 (800) 361- 5755 California call (805) 583-GOLF

Does NewStix.com accept credit cards?
- YES, payment processing provided by Verisign the most trusted name on the internet and Pay Pal (an Ebay Company)

I am having trouble making a payment on your secure payment server, what am I doing wrong?
- There could be many reasons for the error, Because of security measures the account info must match your billing info. Info like Full Name, zip code and address must match exactly. This is the most common error.

Does NewStix.com accept Personal Checks, Money Orders and Cashiers Checks?
- YES, just click the Mail Order link in the shopping cart, print out invoice and mail with payment and make payable to:

What is your Return Policy?
- Our return policy is 30 days from delivery. Purchase price plus any sales tax is returned but shipping and handling is forfeited.

How do you ship products to your customers?
- Via UPS. Tracking number is emailed to customer when shipped. Ground Ship delivery time chart click here.

How Much is Shipping and Handling?
- Shipping is calculated by our shopping cart software by using UPS zone rates to give an accurate shipping charge according to customers zip code.

How long does it take to process my order?
- Usually within 24 hours, If there is a problem with product availability you will be contacted by our sales team.